What Personal Information Wild.io Collects from Players
Wild.io gathers several categories of personal data depending on the stage of the player's interaction with the platform:
- identity information – full name, date of birth, email address and phone number provided during registration.
- financial records – deposit and withdrawal history, payment method details and transaction logs.
- technical data – GeoIP location, browser type, device fingerprint, session logs and traffic source.
- verification documents – passport or national ID, bank statements and payment receipts submitted for KYC compliance.
- communication records – messages exchanged through live chat and email support.
- survey responses – data voluntarily provided through optional feedback forms or promotions.
How Wild.io Uses Your Data and for What Purposes
The collected data serves several operational and regulatory functions:
- processing bets, deposits and withdrawals tied to the player's account.
- delivering gaming services and maintaining account functionality.
- verifying player identity in compliance with AML and CFT requirements.
- monitoring transactions for signs of fraud, collusion or abuse.
- sending marketing communications when the player has given consent.
- generating aggregated, anonymized statistics to improve platform performance.
Data processing is limited to the purposes listed above. Personal information is not used for automated decision-making that produces legal effects without human review.
Third Parties and Data Recipients: Who May Receive Your Information
Wild.io may share personal data with the following categories of recipients:
- affiliated companies within the corporate group that operate under the same data protection standards.
- business partners involved in delivering platform services.
- technical providers and payment processors that handle transactions on behalf of the operator.
- fraud prevention companies that screen accounts and transactions for suspicious activity.
Social features embedded on the website – such as share buttons – are governed by the privacy policies of the respective third-party platforms. In the event of a corporate reorganization, merger or acquisition, player data may be transferred to the new entity, with affected users notified by email before the transfer takes place.
Marketing Communications and Your Right to Opt Out
Wild.io may send promotional messages to the email address and phone number on file, provided the player has not opted out of marketing communications. Players can withdraw consent at any time through three channels:
- account settings – toggle the marketing preferences in the profile section.
- live chat – request removal from marketing lists through the 24/7 support.
- Email Support link in the website footer – submit an opt-out request directly.
Accepting a prize or bonus win may imply consent to the use of the player's nickname in promotional materials, unless prohibited by applicable law. This does not extend to the disclosure of real names or other personally identifiable information without separate explicit approval.